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Learn Conflict Management 2024 – Best Conflict Management Courses & Best Conflict Management Books

Best Conflict Management Courses 2021


Best Conflict Management Tutorials 2021

Conflict Management with Emotional Intelligence

Conflicts and disagreements are a natural part of everyday life because there is not enough of what everyone wants to do. Conflicts occur around money, goods, services, power, goods, time, and more.

If something exists and more than one person wants or needs it, there is a risk of conflict.

Conflicts happen all the time – at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there are conflicts.

Some disagreements and conflicts are inevitable as this is where learning, creativity and understanding occur. It’s not the conflict that occurs that’s the problem, it’s the way it is handled.

This course is all about working proactively with others in a way that helps you communicate more effectively while working with them to understand and work with the differences that lead to conflict. Additionally, the skills, processes, and tools taught in this course can add value to other areas of your life.

Negotiating and resolving conflict requires the proper use of emotional intelligence – your ability to balance your emotional needs with your thinking. Managing conflict involves the use of skills such as relationships, empathy and listening.

Modes and styles of conflict are examined by examining the strengths and disadvantages of each. You have the chance to complete a quiz which will give you insight into the mode / style you prefer to use in conflict situations. Completing this hands-on activity will allow you to identify ways to reframe and defuse conflict, thereby creating more productive outcomes and outcomes.

The course also covers flexibility and how you use behavioral preferences to work over time. Your flexibility and adaptability underlies the way you work with change and can have a profound impact on others, which could lead to conflict.

This course is a stand-alone course for anyone interested in understanding how to manage, work, and resolve conflict. It complements other courses that explore emotional intelligence in more depth.

You will receive all the information you need and be coached with lots of practical advice that you can use immediately.

The course consists of a series of lectures and contains full lecture notes. There is a series of interactive exercises that involve some activity with other people and some thinking.

The course material includes a one to two day workshop and is therefore equivalent to an 8 to 12 hour training course. It is part of our Institute of Leadership and Management approved advanced emotional intelligence course.

PLEASE NOTE – This course is NOT for you if you are not ready to work on the exercises which are a fundamental part of the course. Conflicts cannot be managed just by watching video conferences. It forces you to think, get feedback, and discuss your development with others. I’m afraid you will only get the most out of the course if you are prepared to do so.

There are SEVEN hands-on activities included in the course which are designed to help you understand conflict management and how you can improve in working with conflict. All of them require you to engage with your team and work outside of the course.

This course is continually being refined and updated to ensure it stays current and relevant.

Complete Guide to Conflict Management in the Workplace

Have you ever felt distracted, anxious, or frustrated when faced with a conflict with your co-workers or your boss?

Or are you a manager who has to resolve conflicts with your employees or between team members?

The truth is, conflict is an inevitable part of working life and it doesn’t just affect those directly involved, it affects the entire team, department, and organization. How you, and the organization you work for, handle conflict is what ultimately determines the level of productivity and fulfillment you will experience at work.

As a manager or business leader, workplace conflict should be a high priority issue as it leads to lower productivity and high turnover.

In fact, research has shown that conflict in the workplace is cited as the reason people quit their jobs 50% of the time.

And studies have found that the average American employee spends 2.8 hours a week dealing with conflict. Between these two factors, there is a huge loss of income and potential growth.

Conflict at work can be caused by a number of factors, including misunderstandings, poor communication, perceived threats, personality conflicts, a competitive environment, or different values ​​or beliefs.

But, the biggest problem caused by conflict is not the conflict itself, but rather how conflicts are handled – and in many cases not handled at all. Humans are psychologically hardwired to seek pleasure and avoid pain. So, naturally, we avoid dealing with conflicts. The problem is avoiding or mismanaging conflict leads to bigger issues with long term consequences that can harm our psychological well-being and the success of any team or organization.

But not all conflict is inherently bad – in fact, it can be both healthy and beneficial.

When an effective system for managing differences of opinion is in place, conflict can be the source of considerable growth and creativity. When the business environment is one of trust and openness, people see disagreements as an opportunity to find common ground and conflicts as a source of creative solutions. When the fear of win-lose situations is eliminated, win-win situations become a common goal.

Since conflicts are an integral part of business life, it is essential to develop the skills necessary to be able to prevent and manage them. The best way to deal with conflict is to:

Stay ahead of conflicts by preparing

Have a clear process for dealing with conflicts

Provide employees with the tools and skills to manage conflict

In this course you will:

Develop an understanding of common sources of conflict and be aware of the signs to look for, so you can prevent or minimize conflict by detecting it early.

Discover your natural style of dealing with conflict – whether you are pulling back, backing down, competing, compromising or really collaborating and how to change your reactions to be more effective.

Create a psychologically safe work environment in which individuals and teams feel confident in speaking out, making mistakes and speaking out, as they are confident that they will not be reprimanded or ridiculed and that they will be supported in their quest for improvement.

Know when to step in and what are the best and worst times to approach conflict management, including how to defuse a conflict that has become inflamed or emotional, without reacting emotionally yourself.

Facilitate conversations about conflict resolution, using powerful communication skills and knowing the important mistakes to avoid.

You will also learn the 6 stages of conflict resolution, including important conflict resolution skills such as:

Effective listening and communication skills

Essential problem-solving strategies

Monitoring and advancement strategies to ensure that resentment does not persist and conflicts do not recur

Managing conflict with skill and confidence

Conflict is inevitable. It is a fact of life and most people fear it. But you don’t have to be. Conflicts arise from disagreement or simply from a difference. This course will give you everything you need to prevent or manage conflict, whether it is yourself or others.

Conflict is extremely costly for organizations, damaging to relationships and disastrous for productivity. It could be an argument between a supervisor and a member of their team, a personality clash between colleagues or even a power conflict between different departments. Wherever they arise, conflict is a major cause of stress in the workplace and can lead to long-standing grievances, factionalism and absenteeism.

Confident conflict resolution skills will set you apart. Being able to effectively manage conflict, no matter the situation, is an ability that will help you build strong and constructive working relationships and improve the overall performance of your team, group, or department.

This course features easy-to-learn tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years of experience dealing with conflict in the workplace in different contexts and cultures.

In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid these frustrating cycles of argument and resistance. It then provides a comprehensive toolkit for creating positive results through conversations that build trust rather than divide people. It explains why early intervention is best, how to skillfully handle disputes before they get out of hand, and turn them into meaningful conversations.

By the end of this course, you will have a better understanding of conflict, which will reduce any uncertainty you may have in resolving it. This will put you at the front of the pack; positive conflict management skills are a key part of leadership.

This short course will allow you to better understand:

A framework for managing conflicts and disputes with confidence

Conflict patterns and their escalation

How to prevent a disagreement from escalating into a conflict

When and how to intervene in a dispute, among others

The main communication steps you need to resolve a conflict

How to avoid confrontation and deadlock

How to move from confrontation to constructive conversations.

Best Conflict Management Books 2021


SaleBestseller No. 1
The Principal’s Guide to Conflict Management
  • Schwanke, Jen (Author)
  • English (Publication Language)
  • 164 Pages - 02/22/2024 (Publication Date) - ASCD (Publisher)
Bestseller No. 2
The Key To Overcoming Conflict: Embracing The A.R.K. Method To Defuse Anger, Melt Resentment, And...
  • Henry-Lewis, Carla (Author)
  • English (Publication Language)
  • 158 Pages - 09/28/2023 (Publication Date) - Independently published (Publisher)
Bestseller No. 3
Negotiation & Conflict Management: A Different Perspective
  • Amazon Kindle Edition
  • Du Toit, Johannes Jurgens (Author)
  • English (Publication Language)
Bestseller No. 4
Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving...
  • Pollack, Jeremy (Author)
  • English (Publication Language)
  • 168 Pages - 12/08/2020 (Publication Date) - Callisto (Publisher)
SaleBestseller No. 5
The Mindful Guide to Conflict Resolution: How to Thoughtfully Handle Difficult Situations,...
  • Puiman, Rosalie (Author)
  • English (Publication Language)
  • 240 Pages - 11/05/2019 (Publication Date) - Adams Media (Publisher)
Bestseller No. 6
How Highly Effective People Speak: How High Performers Use Psychology to Influence With Ease (Speak...
  • Andrei, Peter (Author)
  • English (Publication Language)
  • 289 Pages - 05/29/2020 (Publication Date) - Independently published (Publisher)
SaleBestseller No. 7
Conflict Resolution
  • Daniel Dana (Author)
  • English (Publication Language)
  • 192 Pages - 01/03/2001 (Publication Date) - McGraw Hill (Publisher)
SaleBestseller No. 8
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication,...
  • Scannell, Mary (Author)
  • English (Publication Language)
  • 240 Pages - 05/31/2010 (Publication Date) - McGraw Hill (Publisher)
Bestseller No. 9
10 Powerful Strategies For Conflict De-Escalation: How To Achieve Conflict Resolution Through...
  • Osamoh, Simon C (Author)
  • English (Publication Language)
  • 158 Pages - 10/30/2022 (Publication Date) - Independently published (Publisher)
SaleBestseller No. 10
The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader,...
  • Mitchell, Barbara (Author)
  • English (Publication Language)
  • 256 Pages - 09/21/2015 (Publication Date) - Weiser (Publisher)

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