Best ITIL Books & Best ITIL courses & Best ITIL tutorials in 2024

Best ITIL Courses 2021

 

Best ITIL Tutorials 2021

Creating Measures and Metrics using the ITIL 4 Framework

Every organization uses metrics and metrics to determine where they are and where they want to be. But do you know how to create these metrics and measure them correctly to drive actions within your organization? In this course, you will learn why we start with the overall organizational view when developing our metrics, how to create appropriate goals, measure those goals using metrics, and choose the right metrics to measure what matters.

You will learn about the five types of metrics used to track progress. You will also learn about various measurement models, such as the Planning and Assessment Model, Balanced Scorecard, Organizational Improvement Waterfall, Value Drivers Framework, and Service Profit Chain. In addition, you will also learn about the five types of rating models: Gap Analysis, SWOT Analysis, Customer / User Satisfaction Rating, Benchmarking, and Maturity Ratings.

So if you’ve ever wondered how to better understand what success really looks like in your organization and how it is measured, this course is for you!

You will learn:

You will understand the reasons why you should configure measures and metrics in your organization
You will be able to develop custom metrics and metrics based on desired goals
You will learn the 5 different types of measurement models
You will learn the 5 different types of evaluation methods

This is the best ITIL course in 2021.

ITIL 4 Foundation Practice Certification Exams (6 Exams)

With my 6 practice exams each containing 40 questions, I have carefully designed each question to put you to the test. After passing these exams, you will be fully prepared for what it is like to take the ITIL 4 Foundation certification exam. This practice exam course is designed around the official exam guide for ITIL 4 Foundation from Axelos, correctly weighting the 12 knowledge areas, so you can take the ITIL 4 Foundation certification exam with confidence!

You will not hope that you are ready, you will know that you are ready to take the exam, which will save you time and money. After performing these tests and achieving a score of 80% or better, you’ll be ready to PASS your certification on the first attempt and avoid costly reprogramming fees. After each practice exam attempt, you will receive your final total score, along with comments on each question – telling you exactly why each answer is correct so you can identify areas where you need to improve and take further study. These ITIL 4 Foundation practice exams have the ability to pass timed tests and provide you with interactive question-level commentary.

Best ITIL Books 2021

ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris. Everything you need to prepare for the ITIL Exam – Accredited for Program 2011

The Information Technology Infrastructure Library (ITIL) exam is the definitive certification for IT service management. This essential resource is a comprehensive ITIL Foundation exam preparation guide and includes everything you need to be successful. Organized around the ITIL Foundation (2011) program, the study guide looks at ITIL service lifecycles, ITIL processes, roles and functions, and also explains in detail how the service lifecycle provides IT services of effective and efficient way.

Provides an introduction to IT service management and the ITIL V3 service strategy.
It highlights the issues of design and development of services and service management processes.
Reviews the construction, testing, authorization, documentation and implementation of new and modified services in operation.
Address the creation and maintenance of value for customers by monitoring and improving services, processes and technology.
Download valuable study tools, including practice tests, flashcards, a glossary of key terms, and more.

If you prefer self-study to the more expensive training course, but don’t want to skimp on information or preparation, this study guide is for you.

ITIL Foundation, ITIL 4 Edition (ITIL 4 Foundation)

ITIL Foundation, ITIL 4 Edition (ITIL 4 Foundation) by AXELOS. The first step of the ITIL 4 journey provides IT professionals with an understanding of the ITIL 4 framework and its practical application in the modern digital world, while serving as an expert reference guide for solving everyday problems. It is fully aligned with the ITIL 4 Foundation exam and is an ideal guide for IT professionals who need to understand the ITIL 4 framework and how to apply it to the modern digital world.